I Help CEOs Create and Retain Customers for Life
You Don't Need More Customers if you Can't
Take Care of the Ones You Already Have.
Owners & CEO's Serve Employees and Customers. Customer attrition and employee turnover
are the two most expensive parts of any business typically overlooked.
We are constantly looking for new employees and more customers but do you have
the culture to foster employee and customers for life?
How to build a culture that first supports your employees. That process
provides the foundation to build customers for life. It all begins
with you understanding and implement three key components.
Clarity
Who do you serve? Who does your business serve? How or are they related?
What are your gifts and talents? How are they serving you? Are they serving you?
How do you impact the community? How does your business impact the world?
Culture
What is customer service? Why do you have employees? How do you serve your employees? How do employees serve the customer?
Do your employees treat your customers the way your treat them? Would your employees follow you to any company or anywhere?
Commitment
Accountability is key. Responsibility is paramount. Both of them start with you.
You are the leader of one. The choices you make become easier with clarity and the culture you create to support you.
Your commitment will provide focus and intention need for your journey's destination.
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