smadaPRO – Client Retention Consulting

I Help CEOs Create and Retain Clients for Life

Why do I deserve more clients if I can't take excellent care of the ones I already have?

Owners & CEO's Serve Employees and Customers. Customer attrition and employee turnover are the two most expensive parts of any business typically overlooked.

We are constantly looking for new employees and more customers but do you have the culture to foster employee and customers for life?

How to build a culture that first supports your employees. That process provides the foundation to build customers for life. It all begins with you understanding and implement three key components.

Clarity

Who do you serve? Who does your business serve? How or are they related?

What are your gifts and talents? How are they serving you? Are they serving you?

How do you impact the community? How does your business impact the world?

Culture

What is customer service? Why do you have employees? How do you serve your employees? How do employees serve the customer?

Do your employees treat your customers the way your treat them? Would your employees follow you to any company or anywhere?

Commitment

Accountability is key. Responsibility is paramount. Both of them start with you.

You are the leader of one. The choices you make become easier with clarity and the culture you create to support you.

Your commitment will provide focus and intention need for your journey's destination.